Welcome to Purecare Health Ltd! Before you proceed to use our home care services, please carefully read and understand the following Terms and Conditions. By accessing our website and availing our services, you agree to be bound by these terms.
1. Services Offered
Purecare Health Ltd offers a range of home care services, including but not limited to personal care, companion care, respite care, elderly care, and disability support.
2. Service Area
Our services are available in Northamptonshire, UK.
3. Qualifications of Caregivers and Staff
Our caregivers and staff are qualified professionals, including registered nurses, holding standard care certificates, such as moving and handling, medication administration, and food hygiene.
4. Care Plan and Coordination
Each client will receive a personalized care plan, and our coordination software ensures efficient scheduling and location tracking of our caregivers.
5. Operating Hours
Purecare Health Ltd operates 24/7, allowing us to be available for your needs at any time.
6. Emergency Support
We have 24/7 on-call staff to handle any emergencies or urgent situations promptly.
7. Payment Terms
Invoices for our services are to be settled within 30 days. We accept payment through bank transfers and PayPal.
8. Personalized Packages
Our services are tailored to the specific needs of each client, and we work with you to create a personalized package within your budget.
9. Cancellation and Rescheduling
Clients can request cancellation or rescheduling of services as per our established policies.
10. Privacy and Data Protection
We prioritize the privacy and confidentiality of our clients’ information. Physical files are stored in secure filing cabinets, and digital data is protected using secure data protection measures.
11. Website Use
Users of our website must adhere to our privacy policy, which outlines the terms of website usage.
12. Feedback and Complaints
We encourage clients to provide feedback and raise any complaints through calls or the online form on our website.
13. Disclaimers
We do not provide guarantees at the moment. However, we assure you of our commitment to delivering the best care possible.
14. Dispute Resolution
In case of any disputes or conflicts, we will handle them professionally and may provide official reports or make changes to personal care plans if needed.
15. Age Restrictions
Our services are available to all eligible clients; there are no age restrictions.
16. Intellectual Property
All content and intellectual property on our website is subject to copyright and should not be used without permission.
17. Health Advice
We do not provide health advice or medical information on our website.
18. Third-Party Links
At this time, we do not have any third-party links or websites in place.
19. Updates to Terms and Conditions
Any updates or changes to these Terms and Conditions will be published on our website, and clients will receive official notification via email or post if no email is provided.
20. Additional Terms
No additional terms apply at this time.